HOW TO INITIATE A RETURN
Should the need arise to make a return, please log in to your account and visit our return portal. From there you will find your order and select the option to "Request Return". Select the items that you wish to return as well as a reason for the return. After submitting your return request our team may need evidence of defects or damage. Should this be the case, you will receive an email with a link to upload images of the items and packaging.
Please note that returns must be initiated within 30 days of item delivery and follow all guidelines of our returns policy. Please repack the merchandise well protected in a shipping (or original box) making sure you include all items received. Our goal is to always treat you fairly – and we ask the same of you.
When will I get my refund?
In most cases we will need to review the returned product before issuing a refund which typically takes 5-7 business days from the time we receive your returned item at our facility. You will receive an email when we receive your return. Once we initiate your refund, you will be emailed again. Please allow 24-48 hours for the funds to find their way back to your account. If you've received our email confirming the refund and 48 hours have passed without receiving your refund, please contact our LinerX Customer Support team at [email protected].
Good to knows...
Please keep any proof of return postage or receipts, just in case we need to review them for your return.
We only offer refunds onto the original payment method used to make the order.
For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 7 working days for your refund to appear in your account once processed.